Shipping & returns

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Currently Alexandria’s Shoes for Women is only shipping within Canada

 

The cost of shipping will be added at check out. In the case of a return shipping is not paid nor refunded.

 

ONLINE RETURN POLICY

  • Email [email protected]  with exchange, store credit or refund request. Please include original order ID number found on original emailed invoice, and reason for return or exchange.
  • Request a refund for regular price products within 3 days of delivery. 
  • Request an exchange or credit for regular priced merchandise within 14 days of delivery. Credits will be issued on a store credit account.
  • Any Merchandise that has been discounted in any way (markdown, temporary promotion or clearance) are FINAL SALE and cannot be returned for a refund, exchange or credit.
  • For health and safety reasons, all jewelry, undergarment, hosiery, socks, or bodysuit purchases are FINAL SALE and not returnable or exchangeable under any circumstances. 
  • Items returned must be in perfect condition, unworn, unaltered, and in the original box with all tags attached.  All items are inspected and protected before they are shipped so we are not liable for any damages incurred during the shipping process. We ask that you take the same care when shipping a return back to us. Items that do not comply with the return conditions may be denied at the discretion of Alexandria’s Shoes for Women. If you received a free shipping promotion, you will be subject to a $9.00 restocking fee.
  • Shipping charges will not be refunded or credited, and it is the customers responsibility to cover all return shipping charges. Parcels cannot be sent C.O.D.
  • Please ensure return parcel and provide Alexandria’s Shoes for Women with a Canada Post tracking number to avoid any delays or lost packages.

 

COMPLETING A RETURN/EXCHANGE:

  1. Email [email protected] with exchange, store credit or refund request. Please label in subject line: ONLINE RETURN . In body of email, please Include original order ID number and reason for return.
  2. Once approved, we will issue a Return Authorization number (RA number) along with further instructions.
  3. Wrap the parcel; write the RA number and on the outside of the package and return to the following address:

 

Alexandria’s Shoes for Women

75 King St. S. Unit 57

Waterloo Ontario N2J 1P2

RA #_________________

 

  1. Email the Postal Service tracking number to [email protected] Returns are processed within 3 business days of item receipt. You will be notified by email once Alexandria’s Shoes for Woman has initiated the refund or issued store credit. All refunds are provided in the same method as the original payment.

Credit card returns can take up to one week to appear on billing statement. Please contact your credit card company should you require refund information.

 

IN STORE RETURN POLICY

We will gladly exchange or issue a credit note on unworn merchandise within 14 days of purchase with original receipt & items in original packaging with tags attached.

All accessories and discounted sale items are FINAL SALE (No Exchanges or credit notes will be issued)